Residential Children’s Case Manager
JOB CLASSIFICATION: Regular/Full-time/Flexible/Non-Exempt
LOCATION: This opportunity is based out of the Yonkers office located in Southern Westchester County
JOB OVERVIEW: The Residential Children’s Case Manager will provide direct case management, advocacy, and supportive services to children and their non-offending caregivers residing in MSP’s shelter. This role focuses on ensuring the safety, stability, and healthy development of children who have experienced or witnessed domestic violence. Working closely with Residential Advocates and other Family Services staff, the Case Manager will address children’s practical, social-emotional, and educational needs, while strengthening parent-child bonds and promoting trauma-informed care.
RESPONSIBILITIES INCLUDE:
Guiding Principles:
- Promote a professional and supportive culture that embraces MSP’s mission and guiding principles
- Identify and implement approaches, trainings or tools needed for infusion of our guiding principles
- Ensure that MSP’s mission and guiding principles remain at the forefront of our work and are reflected in all internal and external activities
Case Management:
- Conduct intake and assessments for children entering shelter, identifying immediate safety, developmental, and emotional needs.
- Provide case management, referrals, and advocacy to support children’s access to healthcare, counseling, childcare, afterschool programs, summer camps, and educational services.
- Partner with caregivers to develop individualized service plans that address children’s developmental milestones, trauma impacts, and family goals.
- Facilitate age-appropriate groups, structured activities, and supportive programming within the residential setting.
- Collaborate with schools, pediatricians, mental health providers, and community partners to ensure continuity of care and advocate for children’s educational rights.
- Support families navigating public benefits, OVS crime victim compensation, and other resources to meet children’s needs.
- Maintain accurate, confidential case records in Apricot and other required systems; ensure compliance with OVS/VOCA and agency reporting requirements.
- Participate in weekly case review meetings with residential and family services teams to coordinate holistic support.
- Assist with crisis intervention and safety planning for families in shelter.
- Support transition planning when families are preparing to move from shelter to permanent housing.
- Engage in community outreach, trainings, and coalitions related to children’s trauma and domestic violence as assigned.
- Other duties as assigned by supervisor.
QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree required; Master’s in Social Work, Counseling, or related field preferred.
- Minimum of two years’ experience working with children and families, preferably in domestic violence, residential, or child welfare settings.
- Knowledge of trauma-informed care, child development, and the impact of exposure to domestic violence.
- Strong advocacy skills and ability to navigate complex systems (schools, benefits, healthcare, child protective services).
- Bi-lingual in English/Spanish strongly preferred; additional languages valued. • Strong written and oral communication skills, with proficiency in Microsoft Office and case management databases (e.g., Apricot).
- Ability to manage crises with empathy, sound judgment, and diplomacy.
- Demonstrated commitment to anti-oppression principles and equitable service delivery.
- Valid driver’s license and reliable, insured transportation required.
ORGANIZATIONAL OVERVIEW: At MSP, we strongly believe that integrating a world-changing approach into all areas of our work is essential to ending domestic violence and human trafficking. Our dynamic and diverse team of compassionate advocates is working to create a world in which every individual has the basic human right to be free from gender-based violence and to engage in relationships that embrace the principles of respect, equality, and safety.
MSP is a 501(c)(3) nonprofit organization, responding to domestic violence and human trafficking in Westchester County, New York, by providing multi-lingual, trauma-informed legal and supportive services. We bolster our work with clients by engaging in extensive outreach and community education, strengthening the systemic response to all forms of gender-based violence.
GREAT BENEFITS AND PTO PACKAGE: MSP employees enjoy a generous health benefits package that includes dental and vision care. Our Financial Savings Plain reflects a commitment to the future well-being of our employees. PTO and self-care are important to us, and we offer a PTO plan that includes vacation, sick time, and personal days.
SALARY: $58,000, commensurate with experience
Application Instructions: No Phone Calls Please. Please submit a cover letter, resume, and salary requirements to LaMarr Powell at LPowell@mspny.org.
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MSP values you, your growth and your contributions. My Sisters’ Place believes that an effective, broad-based movement for social transformation must be rooted in anti-oppression principles as we work towards a more just and equitable society. People of color, people with disabilities, and members of the LGBTQIA+ Community are encouraged to apply. MSP values you, your growth and your contributions. MSP policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity, disability, and national origin in employment and delivery of services.