Date: January 2019

Job Title: Senior Residential Advocate, Monday – Friday, 4pm-12am

Practice Job Classification: Regular; Full time; Exempt

Department: Programs

Position Reports To: Director of the Residential Program

Organization Mission:

My Sisters’ Place (MSP) is a not-for-profit 501(c)(3) organization that has been providing support to victims of domestic violence and human trafficking throughout Westchester County, NY since 1978. MSP has evolved from a small, grassroots organization into a holistic agency touching the lives of more than 10,000 individuals each year. We provide a continuum of free services including: a 24-hour hotline, emergency residential shelter, adult counseling, legal services, children’s services, and an extensive community education and training outreach program.


The Senior Residential Advocate (4pm-12am) is responsible for providing direct supervision to Residential Advocates and for overseeing the advocacy and case management needs of the adult and child victims of domestic violence and human trafficking who are residents within the MSP Emergency Shelter. This position works as part of a team that includes advocates from all shifts, residential counselors, and administrative staff to ensure that residents’ emotional and practical needs are met and that shelter operations are in order to help support this work.

Job Description:

Position responsibilities include but are not limited to:

  • Collaborate with co-Senior Residential Advocate to manage day-to-day operations of the shelter including: staff recruitment, training, supervision, and scheduling; ensuring advocacy and support needs of residents are met; ensuring the maintenance of the shelter facility and related needs are met; thorough data entry, collection, and reporting oversight.
  • Work as a team with the Director of the Residential Program, Residential Counselor, Coordinator of Residential Case Management, Senior Residential Advocate (both shifts), and Residential Advocates (all shifts) to ensure residential program services are available on an on-going basis for all residents (needs assessment, safety planning, and emotional support services).
  • Provide leadership for any resident advocacy needs, case management, and emotional support needs which must be continued from previous shift(s), including assistance with completion of DSS/HRA paperwork, OVS crime victim compensation applications, housing applications, and other resident paperwork related to shelter billing.
  • Provide crisis intervention and conflict de-escalation and resolution to ensure physical and emotional safety of residents, staff, and volunteers.
  • Share on-call supervisory rotation for overnights and weekends throughout the year (required to stay close to home during assigned on-call rotations. On call coverage may require providing coverage in shelter during on-call weekends.)
  • Adjust work hours or work additional hours as needed in order to supervise staff, attend resident house meetings or groups, or attend staff meetings.
  • Facilitate/monitor shelter operations and work with the Director of Operations to report structural or repair needs promptly. Generate work orders to address all identified maintenance issues, including supervising maintenance worker, housekeeper, ordering food/household supplies, managing petty cash, and donations.
  • Participate/facilitate in shelter management, case conference, and monthly shelter staff meetings.
  • Recruit and train Residential Advocates in all aspects of their job responsibilities through the provision of one-on-one support.
  • Ensure the collection of timely and accurate statistics on services provided and compile reports as per funder requirements.
  • Establish and maintain collaborative relationships with community organizations and public agencies to foster coordination of services for emergency shelter residents and their children.
  • Collaborate with staff across MSP’s departments to ensure quality service delivery.
  • Participate in trainings and/or professional development opportunities.
  • Assist with other duties and tasks as directed.


  • Bachelor’s degree strongly preferred; or two years college plus four years’ experience required.
  • Prior supervisory experience strongly preferred
  • Prior advocacy and/or case management experience required
  • Knowledge of victimization and domestic violence a plus, prior experience in a residential setting preferred.
  • Working knowledge of Excel and data software used for statically reports
  • Candidates should possess sound judgment and decision-making ability, as well as ability to work independently, assess priorities, take initiative, handle multiple tasks and meet deadlines.
  • Strong interpersonal and communication skills must be a team player.
  • Bilingual English/Spanish preferred.

MSP General Requirements:

  • Support our philosophy and guiding principles.
  • Participate in agency-wide and community events, initiatives and committees to help strengthen our organizational goals
  • Work collaboratively across departments
  • Participate in on-going education and training opportunities
  • Ability to collaborate with people and synthesize diverse sets of institutional perspectives
  • Ability to maintain a professional demeanor in all situations and be able to withhold confidential information


  • Job requires lifting typical office materials from time to time, lifting and carrying food items, bending and lifting items to put them away, and may include accepting and transporting in-kind donations.
  • If using personal vehicle, must have valid driver’s license and appropriate vehicle insurance.


NO PHONE CALLS PLEASE. To apply please email your resume, cover letter and salary requirements to: Jessica Tannenbaum, Director of the Residential Program, at


MSP values you, your growth and your contributions. MSP believes that an effective, broad-based movement for social transformation must be rooted in anti-oppression principles as we work towards a more just and equitable society.

My Sisters’ Place policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity, disability, and national origin in employment and delivery of services.