Date: October 2018

Job Title: Residential Advocate, Wednesday – Sunday, 12pm-8pm

Practice Job Classification: Regular Full time/Non-Exempt

Department: Programs

Position Reports To: Senior Residential Advocate

My Sisters’ Place (MSP) is a not-for-profit 501(c)(3) organization that has been providing support to victims of domestic violence and human trafficking throughout Westchester County, NY since 1978. MSP has evolved from a small, grassroots organization into a holistic agency touching the lives of more than 10,000 individuals each year. We provide a continuum of free services including a 24-hour hotline, emergency residential shelter, adult counseling, legal services, children’s services, and an extensive community education and training outreach

The Residential Advocate is responsible for the provision of supportive services to adult and child victims of domestic violence and human trafficking who are residents within the MSP Emergency Shelter. Advocates are expected to provide critical supportive services in a way that is compassionate and adheres to culturally appropriate best practices and agency expectations. Under the guidance of the Senior Residential Advocate, the Residential Advocate will be responsible for the following functions:

Job Description: Position responsibilities include but are not limited to:

  • Provide day-to-day case management, counseling, and crisis intervention to clients
    as needed and/or required
  • Answer MSP’s 24-hour hotline when needed, responding to callers in crisis by
    providing information and resources and assess eligibility for MSP services
  • Assist with intake procedures including but not limited to review of the Welcome Packet, development of an on-going assessment safety plan, coordinate follow-up on initial appointments for DSS and other relevant service providers
  • Keep thorough and up-to-date client records in accordance with agency file requirements
  • Timely submission of all monthly stats to Senior Residential Advocate
  • Assist in the completion of OVS crime victim compensation application, public benefit, and housing applications as needed and/or requested. Monitor client progress and provide referrals for needed and/or requested services
  • Assure safety and well-being of residents in accordance with shelter guidelines and resident responsibilities. Provide crisis intervention and conflict de-escalation and resolution to ensure the physical and emotional safety of residents, staff, and volunteers.
  • Keep Senior Residential Advocates and Director of Residential Programs advised of the needs of shelter residents and any communal living concerns
  • Participate in regular supervision with Senior Residential Advocate to promote the provision of quality services. Participate in case conferences, staff meetings, trainings and other professional development opportunities
  • Collaborate with the Senior Residential Advocate and Residential counseling team to identify residents in need of additional clinical support
  • Assist in the maintenance of the petty cash log and facilitate the collection of backup documentation regularly
  • Assist the Senior Residential Advocate in other duties and tasks as directed. Work closely with and take direction from Coordinator of Residential Case Management, Residential Counselor and Director of the Residential Program to complete requested/required tasks
  • Other tasks as assigned by Supervisor


  • Bachelor’s degree preferred: two years college plus 2 years experience required
  • Knowledge of victimization and domestic violence preferred
  • Prior counseling or advocacy experience in a residential setting a plus
  • Ability to work independently, assesses priorities, take initiative, handle multiple tasks and meet deadlines
  • Excellent interpersonal skills, including the ability to work collaboratively and on a team
  • Strong written and oral communication skills
  • Bilingual English/Spanish required


  • Support our philosophy and guiding principles
  • Participate in agency-wide and community events, initiatives and committees to help strengthen our organizational goals
  • Work collaboratively across departments
  • Participate in on-going education and training opportunities
  • Ability to collaborate with people and synthesize diverse sets of institutional perspectives
  • Ability to maintain a professional demeanor in all situations and be able to withhold confidential information


  • Job requires lifting typical office materials from time to time, lifting and carrying food items, bending and lifting items to put them away, and may include accepting and transporting in-kind donations
  • If using a personal vehicle, must have a valid driver’s license and appropriate vehicle insurance

Application Instructions: NO PHONE CALLS PLEASE. To apply, please send resume and cover letter by e-mail to Jessica Tannenbaum at

MSP values you, your growth and your contributions. MSP believes that an effective, broad-based movement for social transformation must be rooted in anti-oppression principles as we work towards a more just and equitable society.
My Sisters’ Place policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity, disability, and national origin in employment and delivery of services.