Date: March 2019

Job Title: Director of the Residential Program

Practice Job Classification: Regular; Full time; Exempt

Department: Programs

Position Reports To: Chief Program Officer

Organization Mission:

My Sisters’ Place (MSP) is a not-for-profit 501(c)(3) organization that has been providing support to victims of domestic violence and human trafficking throughout Westchester County, NY since 1978. MSP has evolved from a small, grassroots organization into a holistic agency touching the lives of more than 10,000 individuals each year. We provide a continuum of free services including: a 24-hour hotline, emergency residential shelter, adult counseling, legal services, children’s services, and an extensive community education and training outreach program.

Under the direction of the Chief Program Officer, three Directors of Programs and one Senior Director help to provide the overall administration and management of all counseling, shelter, and outreach programs. The Director of the Residential Program position has a special focus on managing our 24/7 emergency shelter.


Job Description:

Position responsibilities include but are not limited to:

  • Responsible for all programmatic and operational aspects of the emergency shelter, including the 24 hour hotline.
  • Provide direct supervision to two Senior Residential Advocates, the Coordinator of Residential Case Management, and the Residential & Children’s Counselor, and indirect supervision of all residential advocates, including per diem staff.
  • Work closely with program directors and the Chief Program Officer, as well as other senior management, to provide leadership and vision for short and long term strategic growth and direction.
  • Develop policies and procedures to ensure quality services for clients and accountability for staff, including client records and other program documentation to ensure compliance with agency and funding standards.
  • Collaborate with Senior Management, Development and Finance Department staff to prepare reports and program evaluations as per funding requirements.
  • Ensure accurate and timely collection of statistical data from shelters using Apricot, a web-based client data system.
  • Act as a liaison with outside agencies in an effort to establish and enhance relationships, working towards a more coordinated community approach to domestic violence.
  • Assess and recognize training needs, and support staff to provide case management, advocacy, resources and referrals to residents.
  • Responsible for oversight and management of shelter staff coverage.
  • Provide crisis intervention and practical assistance to clients as needed.
  • Other duties as assigned by supervisor.



  • Masters of Social Work or related degree and/or five years of prior management and supervisory experience essential.
  • Ability to work a flexible schedule, including some evenings and weekends as need to support 24/7 operations.
  • Ability to work within a fast-paced environment while managing multiple priorities.
  • Strong ability to maintain confidentiality and report critical information in a timely manner.
  • Ability to manage crises with tract, diplomacy and sound judgement.
  • Strong analytical, organizational, and leadership skills.
  • Experience working with social service organizations and knowledge of domestic violence/victimization/women’s issues strongly preferred.
  • Strong written and oral communication skills.
  • Strong computer skills, including spreadsheet and database programs.
  • Excellent interpersonal skills.


MSP General Requirements:

  • Support our philosophy and guiding principles, which can be found on our website at
  • Participate in agency-wide and community events, initiatives and committees to help strengthen our organizational goals
  • Work collaboratively across departments
  • Participate in on-going education and training opportunities
  • Ability to collaborate with people and synthesize diverse sets of institutional perspectives
  • Ability to maintain a professional demeanor in all situations and be able to withhold confidential information


  • Job requires lifting typical office materials from time to time, lifting and carrying food items, bending and lifting items to put them away, and may include accepting and transporting in-kind donations.
  • If using personal vehicle, must have valid driver’s license and appropriate vehicle insurance.


Salary:  Commensurate with experience


NO PHONE CALLS PLEASE. To apply please email your resume, cover letter and salary requirements to: Tasha Young, Chief Program Officer, at


MSP values you, your growth and your contributions. MSP believes that an effective, broad-based movement for social transformation must be rooted in anti-oppression principles as we work towards a more just and equitable society.


My Sisters’ Place policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity, disability, and national origin in employment and delivery of services.